Whenever we can we are always pleased to help our clients. This file gives details of our terms and conditions. If, nevertheless, you need clarification or have any queries, please contact us and a member of staff will be pleased to help you.
Please be aware that any information supplied through any part of our web site (examples: forum, blog, news, main site, live chat, telephone, e-mail, ) is for fun & entertainment purposes only and does not constitute professional advice. No professional advice can be given with no clinical consultation with a dentist.
Dream Smile Dental Clinic does not have a contract with a NHS Primary Care Trust and all treatments are supplied on a private basis only.
We will provide printed information on your plan once your treatment plan was agreed with the Dentist. If this plan alters as a result of clinical or radiographic findings, you will be informed by us and discuss this with you. Treatment plans are valid for net 90 days from your date the treatment was prescribed. Please don't hesitate to inquire us, before the appointments for genuine treatments are made if there are any points on your own treatment plan which you wish to query.
Specific treatments require completion of a written consent form. This is before these treatments are carried out to be able to clarify any hazard to you personally, aftercare and the treatment completely.
A credit account system will not run and we require fees to be settled at the appointment where treatment is provided.
Where impressions are shot where a laboratory fee is incurred by treatment, at least 50% of the total fee is due at the appointment. Fees for particular treatments like Dental Implants and Invisalign are taken in payments that were staged at each visit.
Where treatment is paid for on finance through a Finance company, please be aware the finance agreement signed and must be accepted just before the start of that treatment. Take note that finance is exclusively available on treatments finished?400, not including Emergency Dental Treatment, and that a minimal deposit can also be demanded.
Pearl Dental Clinic does not accept any payments.
Fees for treatment where intravenous sedation is comprised, must be settled ahead of signatures being demanded, or the appointment to avoid fiscal trades, whilst a customer is still under the influence of the sedative.
Dream Smile Dental Clinic reserves the right to charge time established deposits for booking future appointments. Deposits are not nondeductible off the cost of treatment.
All the fees applied for any type of Dental treatment at the practice are based on; the materials used, laboratory costs incurred (if applicable), and the clinical time spent. The fees are yet, attested as treatments prescribed on the treatment plan for your information.
Late cancellation or appointments that are missed:
Dream Smile Dental Clinic reserves the right to charge up to?100 per hour, in the event of an appointment canceled with less than 24 hours notice or a missed appointment. For appointments longer than 1 hour, we require at least 72 hours.
Late for appointments:
We recognize that some patients travel long distances to get to the practice, and in some cases being late for appointments can be inevitable. Please be aware that you might be requested to reschedule your appointment, if you're more than 10 minutes.
Ceramic Veneers, at Dream Smile Dental Clinic our Lumineers, Implant crowns and Ceramic crowns are ensured for a period of 5 years following positioning, so long as the following conditions are met:
The treatment has been completely paid for by the patient and does not owe the practice any money for the treatment received.
The Veneers, Lumineers, Crowns & Implant crowns haven't been damaged as an outcome of an accident, trauma or excessive grinding.
The patient has followed all post treatment care recommendations made by our dentists.
The patient has attended and routine evaluation every 6 months.
Some treatments may have a guarantee of less than 1 year, and in this case you will be enlightened by your Dentist either verbally or in writing, or both.
It really is crucial that you simply give a full medical history and details of any medicine you take. Should these change at all, it really is extremely important that you tell your Dentist. It really is the patient's duty to notify the practice of any changes in private details and/or their medical history.
Use of Pictures and X rays:
Dream Smile Dental Clinic may use images and xrays of your smile and teeth just, for educational and advertising goals on the Dream Smile Dental Clinic site, and on educational and promotional literature. Your name will never be printed, and identity will never be revealed. But if you DO NOT wish for us to use your images and xrays in this manner, please let us know.
We like to remind our patients of their appointments, when they may be due for appointments, and other various important reminders. On this particular note, you might be periodically contacted by the practice via phone, text, e-mail or by letter in the post. Please let's know if you DO NOT wish to be contacted by the practice all or by any of these means.
At Dream Smile Dental Clinic we always take complaints about any aspects of our services very seriously, to be able to ensure that every patient has just the best experience at all times.
Complaints can be made in writing by filling out a simple complaints form available or via e-mail through our on-line site contact form, by the patient or by an authorized person on the patient's benefit. Complaints should be made to the Dream Smile Dental Clinic Management', and should not be unclear, so that they'll be dealt with efficiently.
Every criticism will receive immediate written/e-mail recognition, and the Management will strive to resolve the grievance within an instant, decent time period (normally about 2 weeks). For policy and our complete complaints procedure, please request a member of our reception team. It'll generally be admitted by the Management team and after that referred to the treating Dentist if a grievance is about any aspect of clinical care or affiliated charges. Take note that on behalf of the treating Dentist, Dream Smile Dental Clinic accepts no liability in these cases and acts as a liaison between the patient and the treating Dentist, simply.
If still unsatisfied, you may wish to forward your complaint to the General Dental Council.
No endurance/Maltreatment policy
In these situations, Dream Smile Dental Clinic reserves the right to deny treatment and entrance.
We save all patient personal details on a secure computer system relative to the Data Protection Act. All clinical notes, digital radio graphs, photographs etc that are digital remain the property of Dream Smile Dental Clinic. Copies of notes, radiographs and photos can be made available on request, and the right to charge an administration fee for these is reserved by Dream Smile Dental Clinic.
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