Maintaining the secrecy and your privacy of your personal information is important to Us. We're committed to safeguarding Your personal information. This privacy statement describes what information We gather, how information is gathered, used and managed, when information may be divulged to third parties with Your approval, Your rights for requesting access to or amending Your personal information, together with ways to provide Us with comments or make a criticism.
Approval means Your permission. Your consent can be implied or express. Express consent can be written (e.g. when you sign a form or send us correspondence) or verbal (e.g. when you give us your permission over the telephone or in face-to-face dialogs). Your consent will be signified when we can reasonably form a conclusion from our pre recognized relationship with You that You have given permission by either taking action or determining to not take action.
3. Information We Collect
We'll only collect information that's needed for providing You with our services. We'll only collect information that's crucial for the purposes that it will be used. Kind and the quantity of personal information We hold about You and collect from You will vary depending on whether You are an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our products as well as the extent to Which You've used Our services and products. If You apply to be, are now or have in the past been a patient or customer of a Dental Care Network practice, the independently identifiable, or personal information that We hold about You may include:
Name, e-mail and address, telephone contact details;
Private details like age and sex;
your Medicare amount;
Records of service contacts such as voice recordings and system notes of telephone conversation you've had with our workers;
Statistical and census information for purposes including risk assessment and product development;
Fiscal information (as an example, credit card numbers to assist in the administration of payments for dental services);
Facts of professional services used, like the date; and and purchases made
family medical history;
Present health and dental appraisal; and
health insurance details.
4. Information May Be Collected
We may collect personal information from you in a number of means, including:
You choose to provide it directly to Us in order for Us to provide dental services to you;
You may complete forms, send Us an e-mail, provide information during a visit to Our Dental practice;
you may select to provide information through the contact forms housed on www.dentalcarenetwork.com;
When you purchase goods from Us or use Our services.
Info may be collected by us from third parties such as Medicare or your health insurance provider; or
5. Use and disclosure of Your Private Info
We use Your personal information primarily to provide, manage and administer dental services and products to You Personally and run an efficient and sustainable business. As a part of these procedures, We may disclose Your personal information on a confidential basis to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group. Furthermore, We may use Your personal information for quite a few objectives, including:
To provide You with dental and related services;
To contact You in relation to any matter relating to the dental or You services or products provided to You;
To reply Your enquiries and deliver You dental services;
To execute internal functions for example administration, accounting, quality assurance and information technology;
to resolve grievances;
To track cost and assess products and services;
To conduct research, marketing surveys and statistical evaluation;
to fulfil promotion promotions;
To manage Your invoicing for dental services, credit card payments, or to collect outstanding invoices;
To follow You up regarding further dental evaluations or treatments needed;
To send advice to You Personally about Us;
To comply with any laws or regulations.
This may include disclosure in the following conditions:
To Your relatives that are nominated in an emergency;
To authorities and regulatory bodies, eg. Medicare;
To auditors and other service providers We may make to make sure the integrity of services and Our operations;
To thing or any person acting on Our behalf;
To Us obtaining the second opinion or the referral to dentists, dental specialists and other healthcare professionals, for the intent of seeking a second opinion or a referral, where You have accepted;
to third party health benefit suppliers and insurance companies (contact information only) to assist in the processing of a claim for reimbursement or payment of all or part of the price of dental treatment submitted by You or on Your behalf;
To execute a review for the goals of enhancing the quality of care
Where disclosure is required legally, eg. Compulsory notices of tribunals, law or government agencies.
Nevertheless, if We do send your personal information outside Australia we shall require that the recipient of the information complies with privacy laws and contractual duties to preserve the security of the data.
From time to time, We may contact you to be provided by You with information about services and other products made available from Us, our related entities and our business associates that may be of advantage to You Personally and Your family. It may be via mail, telephone, e-mail or SMS when you are contacted by us. If You do not wish to get marketing material from Us it is possible to contact Us at any time to let Us know. Our contact details are in the ending of the policy. When You contact Us to make this request, We will action your request within 5 working days.
If You request to not receive advertising material, please be aware that you will be still contacted by us in relation to Our on going relationship with You. As an example, We will send any invoices, statements and notices that are applicable to services and the products you've got bought from Us to You.
6. Handling and storage of Private Advice
We will take reasonable measures to ensure That The personal information is stored securely and is protected from loss and misuse and from unauthorised access, modification or disclosure. We will take reasonable measures to ensure that personal information provided by you may be managed relative to Australian privacy laws such as the Australian Privacy Principles. We maintain demanding data security standards and processes with a view to preventing unauthorised access by anyone apart from Us.
Our workers may handle your personal information. Information can be utilized by staff at an Our practice to You Personally for the provision of dental services. Your personal information is kept by us for as long as it's required to Supply You With the services and products You requested from Us and to comply with legal demands.
If Your personal information is no longer required by us for any purpose, including goals that are legal, We will take reasonable measures to securely destroy or de-identify your personal information except in circumstances required or permitted legally.
7. Obtaining, Correcting and Amending, Updating Your Info
7.1 Access to personal information
You have the right to access personal information that's held about you. It is possible to ask Us for accessibility to the information that We hold about you at any time. We'll constantly endeavour to meet with Your request for access within a reasonable time and in the way requested by You if it's sensible to do so. Nevertheless in some circumstances, access to specific information may be decreased. This includes these circumstances:
We no longer hold or use the advice;
The request is vexatious or frivolous;
The information relates to anticipated or existing legal proceedings and would not ordinarily be revealed as part of those proceedings;
the information would reveal our commercially sensitive decision making procedure;
If we're unable to give You access to the information you have requested, we shall give You written motives for this particular decision when we react to Your request. Please see section 9 of the Policy for further information, if You have any anxieties about the refusal.
You may be charged a fair fee for access by us to some kinds of advice. This fee will be restricted to the price of recouping Our costs for providing You with the info. For instance, file retrieval, photocopy, labour and delivery to You Personally. We will not bill a request to get Your information to be made by You.
You may request entry to your personal information by contacting Us according to the contact details at the conclusion of the file.
7.2 Correcting your personal information To enable Us to provide you with the finest possible service, it's significant that the information We hold about You is accurate. We will take reasonable measures to ensure That The personal information is accurate, complete and up-to-date at the time of collecting, using or disclosing it. If You believe any information We hold about you is inaccurate, incomplete or out of date, You should contact Us to let Us know. We will react to Your request within a reasonable interval and will take reasonable measures to amend Your records.
8. Changes to the Privacy Statement
We may alter this content or services located on Our web site anytime without notice. Consequently Our Privacy Statement may change without notice additionally at any time.
9. Our Contact Information and Resolving your Matters
We can be contacted by you if You have any questions or concerns relating to this document or about how Your personal information was managed.
We can be contacted by you and request to speak to Our Privacy Officer.
If You're unhappy with Our answer, or Should You not feel Your grievance was resolved, You are able to seek guidance in the Office of the Australian Information Commissioner by calling 1300 363 992.
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